FAQ

How long does it take to get my order?

Once the order is placed you will receive an email with the tracking number information. You can track your package using your tracking number for accurate Time and  dates.

What’s the exchange return policy?

Damaged, used  and or  stained items do not qualify for a return and will be shipped back to the customer.

 You have 30 days from the purchase date to return an item. There is an administrative label fee of 5 dollars discounted automatically from the purchase . Please note that shipping costs are nonrefundable .  A failure to meet the  deadline will result in the return request being automatically canceled, and the item will be considered non-returnable.  Click here for returns.

How do I exchange an item?

 You have 30 days from the purchase date to exchange an item. There is an administrative label fee of 5 dollars .Once the item arrives at our return facility and passes our inspection you will be granted the product of your choice, if the price difference is higher you may be subjected to pay the difference. If the price is lower than the original item the difference will be given to you as a gift card you can use on our site or  refunded to your credit card. Click here to start.

How do I return an item?

 We only accept returns from unworn and  unused items. Damaged , scratched and stained items do not qualify for a return. There is an administrative five dollar return fee automatically discounted from the purchase. follow the step by step return guide here. Please note you have you have 30 days from the purchase date to return an item. Shipping fees are not refundable.

How do I clean my bags? 

We highly recommend going to a professional cleaner for stains. If your bag has dust, then you can spot it clean with a soft cloth. We do not recommend using harsh chemicals as they could potentially damage the finish on the leather.

My bag has some rough wear residue and scratches, What can I do?

We currently don’t offer a cleaning or finish service however we recommend finding a concierge service in your town or neighborhood. The most reputable leather service entity we know is “Cobbler Concierge located in New York, is a family operated business for over 90 years. You can go into their website or email them at info@cobblerconcierge.com.

Why does my item need a signature upon arrival?

 

 We request a signature from all of our customers. This prevents issues such as items being lost or stolen.

I signed for my item and it shows that it arrived, but I can’t find it. What can I do?  

 

We recommend looking in your home, asking the people who live with you if they saw it or disposed of it. We do not ship  replacements once the order has been shipped and signed for under no circumstances.

 

Do you ship internationally?

 

We are currently not taking international orders. 

 

Do you have a showroom or physical store?

 

Since we are a small e-comerce brand and our items are carefully made with meticulous care we will not be extending into a franchise however it is our plan to have a physical showroom in the near future in  New York.